Terms and Conditions

Low Season

Check-in / Check-out

Check-in time is from 14h00 and check-out time is by 11h00 unless prior arrangement has been made. Rooms are allocated on the day of arrival, therefore specific room numbers cannot be guaranteed.

Guarantee / Payment Policy

In order to guarantee the above reservation, please indicate your guarantee preference on the attached page and WhatsApp or email it back to us.

Should we receive no response from you by the above date, we reserve the right to cancel your reservation at which time you will be advised in writing.

Reservations that are made on the day of arrival that are not guaranteed will be released at 18h00.

We will endeavor to call you between 24 and 48 hours prior to arrival to confirm this reservation and the expected time of arrival.

Additional Adult / Child Policy

The number of booked adults and children is confirmed above. Should you need to add additional guests, you will need to contact reservations. For adults and children over the age of 12 years, a charge of R355.00 per person per night is applicable. Should your room type not be able to accommodate extra persons, you will be quoted on an alternative room type or additional rooms. Extra beds are only suitable for children up to 12 years and are subject to availability.

Cancellation Policy

Should this reservation be cancelled less than 24 hrs from the day of arrival, a cancellation fee of the rate for one night plus 1% Tourism Levy and/or any other applicable government taxes or levies will be levied against you in relation to your guarantee method above and attached. If your reservation was guaranteed by a charge to your credit card at the time of the reservation, this will be forfeited.

No-show Policy



A no-show is the non-arrival of a GUEST without notification in writing by WhatsApp or email to the Hotel. In the case of a no-show, a no-show fee of one night plus 1% Tourism Levy and/or any other applicable government taxes or levies will be levied against you. If your reservation was guaranteed by a charge to your credit card at the time of the reservation, this will be forfeited.

High Season

Check-in / Check-out

Check-in time is from 14h00 and check-out time is by 11h00 unless prior arrangement has been made. Rooms are allocated on the day of arrival, therefore specific room numbers cannot be guaranteed.

Guarantee / Payment Policy

In order to guarantee the above reservation, please indicate your guarantee preference on the attached page and WhatsApp or email it back to us within 2 working days. Full pre-payment is required to guarantee your reservation no later than [property manually adds the date].

Should we receive no response from you on the above during the allotted time, we reserve the right to cancel your reservation.

Cancellation Policy

Should this reservation be cancelled less than 14 days from the day of arrival, a cancellation fee of the rate applicable for the full stay plus 1% Tourism Levy and/or any other applicable government taxes or levies will be levied against you in relation to your guarantee method above and attached. If your reservation was guaranteed by a charge to your credit card or by a bank transfer at the time of the reservation, this will be forfeited.

No-show Policy

A no-show is the non-arrival of a GUEST without notification in writing by WhatsApp or email to the Hotel.



In the case of a no-show, a no-show fee of the rate applicable for the full stay plus 1% Tourism Levy and/or any other applicable government taxes or levies will be levied against you. If your reservation was guaranteed by a charge to your credit card or by a direct bank deposit at the time of the reservation, this will be forfeited.